Booking conditions for training sessions and courses
The following terms and conditions govern business transacted with Worcester Apple Graphic Services, hereafter referred to as “Worcester Apple Training”
Bookings
Company or Individuals
Books are only made by email to terry.kendrick@worcester-apple.co.uk
Bookings made by a company or individuals will receive an invoice.
Payment can be made bank transfer in advance or within 7-days payment terms.
Purchase Orders
Companies – Please supply purchase order by email
Individuals – Confirm by email request
Bookings will only confirmed once an email request is received
Payment
7 days before Training delivery.
Please Remit by bank transfer to: Worcester Apple Graphic Services Lloyds Bank Sort Code: 30-99-90 Ac. No. 00886896
Worcester Apple Training reserves the right to change prices and terms and conditions without notice, but this will not affect any course or training session you have already booked.
Worcester Apple Training will email your course or training session confirmation and numbered invoice.
Training Formats
Training Course: 1 or more full days (max 4-5 hours) with 15 min breaks/30 min lunch
Training Session: 1 hour or more (max 2 hours) with 15 min break
Costs on application by email.
Cancelling – Training Course
If you cancel your course 3 day prior to training course commencement you may be charged .
The training course can be rescheduled by email to Worcester Apple Training.
Cancelling – Training Session
If you cancel your training session 1 hour prior to training session commencement time you may be charged The training session can be rescheduled by email to Worcester Apple Training
All cancellations must be received via email and that Worcester Apple Training has confirmed by return email.
Moving your Training Course
You can move your training course 3 working days prior to training course commencement and we will confirm new dates when available.
Moving your Training Session
You can move your training session within 1 working day prior to the training session commencement and we will confirm new dates when available.
Terms on moving your training course or training session
New dates will be subject to available and current status of the application.
Worcester Apple Training cancelling your training course or training session
If Worcester Apple Training does cancel your training course or training session for any reason then you then you can cancel or re-book – if the training course or training session does not run will not be charged.
This also applies to any subsequent re-arrangement of the training session – you still cancel since the original training session was cancelled by Worcester Apple Training
Worcester Apple Training will not be liable for refunds (unless pre-paid) as training course or training session are normally charged after the event.
Technical issues experienced with remote training
You must ensure you can access the Webex platform prior to training. Check your system can use the Webex Application or browser platform. Test sessions can be arranged. You must be able to download any training files needed from Dropbox or We-transfer
If you experience technical issues with the following: being unable to successfully connect to your training session being unable to successfully download / execute training files and/or the Adobe creative cloud software Worcester Apple Training will not charge in this situation.
Arriving late on any day of the training session You must ensure you are on time for the training course or training session Please inform Worcester Apple Training by email if you are going to be late. If you arrive late for your training course or training session you will be charged for the whole time if notification has not been given.. You can re-arrange but the training course or training session will marked as ‘delivered’ and you will be charged. If you exit training course or training session without good reason early you may still be charged.
Training course or training session video
The video of the days training will be supplied on receipt of Payment for your course or training session or end of day on pre-paid training course or training session. The video of the days training will be supplied on receipt of Payment for your course or training session or end of day on pre-paid training course or training session.
If you miss a day on a pre-paid full course please contact us to review video from that day or contact us to re-arrange your course again.
If you have to leave the training with good reason at any other times you will have to contact us to re-arrange your course or training session again – you may be charged a pro-rata rate.
Delegate substitutions
Delegate substitutions are acceptable but the substitute delegate meets all training course or training session prerequisites as outlined on the training session as advertised on the Worcester Apple Training website
Rescheduling by Worcester Apple Training
In the event that it is necessary for Worcester Apple Training to cancel or reschedule a training course, we will give a minimum of 3 working days notice.
In the event that it is necessary for Worcester Apple Training to cancel or reschedule a training session, we will give a minimum of 1 working days notice.
In such circumstances we will supply new dates subject to availability for when the course or training session can be run.
Alternatively, we can offer a refund on the training course or training session if already paid – if not yet taken or a pro-rata refund on the parts of a training session remaining to be delivered.
All liability by Worcester Apple Training will be limited to the value of the original training course or training session fee (only if already paid) and no other expenses incurred by any other means.
Refunds
All agreed refunds on training course or training session (only if already paid) will be applied within 7 working days.